I “upgraded” my package to 1Gb speeds in April at the end of my original 18 month package. Was very happy with speeds of around 700 Mbps up til then.
since the “upgrade” (and now paying £108 pm) my speeds have actually been slower.
I run my own business in the tech world, installing and fault finding all manner of technical problems which include aerial, satellite, telephone, broadband and wifi to name a few. I have been in this trade for twenty years. I have carried out all fault finding in the property.
I have always checked my speeds (being a techy) on both wireless and wired. As I say, been very happy with the speeds up until the “upgrade”
However, since the upgrade, my speeds have been around 470mbps download. Fast, but not anywhere near what I was getting before, let alone 1Gb.
I have regular screenshots/pictures of all tests, and they are definitely slower.
Contacted Vm, got an appointment for Wed 17th August between 4pm and 7pm.
Nobody turned up.
I spent hours last evening trying to raise someone on Chat ( not connected between 7.15pm and 10pm when they close). Countless conversations with Virgin Media and Virgin Media Ireland online on Twitter, all of whom assured me they would be able to help. On the telephone for twenty minutes and just got cut off.
Texted a number given to me by VM Twitter which, I was again assured, would yield me help. An automated message came back saying that the number was not man by a human.
Today another VM Twitterer contacted me to assure me that he/she would be able to help. After yet another series of message exchanges, he/she then said that they had no access to my account and direct message me to these forums.
So it seems that VM are unwilling, unable or both, to help resolve this issue.
So here I am, wondering if there is, in fact, any way of getting Virgin Media to do anything.
