Since yesterday I have been having frequent packet loss on the line, I ran a status check via website and it said
There is a network issue with may be affecting your broadband service
What does this mean?
>This issue is caused by interference on the cabling coming into your home
>This will cause intermittent speeds and performance may vary
Upon calling to find it if its a fault on the line or something that needs an engineering the first guy kept going on about wifi (When the line monitor does not take anything after getting to the modem into account) and told me he had sorted the issue in less than a minute.
Second time calling they also said nothing was wrong despite the packet loss and their own system message.
Live graph here
https://www.thinkbroadband.com/broadband/monitoring/quality/share/bb9b60c4a4dc7b29a76531e4e23135c53019870f
Downstream
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
| Frequency (Hz) | 139000000 | 147000000 | 155000000 | 163000000 | 171000000 | 179000000 | 187000000 | 195000000 |
| Lock Status(QAM Lock/FEC Sync/MPEG Lock) | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
| Channel ID | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
| Modulation | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM |
| Symbol Rate (Msym/sec) | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 |
| Interleave Depth | I=12
J=17 | I=12
J=17 | I=12
J=17 | I=12
J=17 | I=12
J=17 | I=12
J=17 | I=12
J=17 | I=12
J=17 |
| Power Level (dBmV) | 3.44 | 3.48 | 3.35 | 3.35 | 3.11 | 3.33 | 3.25 | 3.26 |
| RxMER (dB) | 37.09 | 37.64 | 37.09 | 37.09 | 37.94 | 37.94 | 37.94 | 37.94 |
Upstream
Upstream US-1 US-2 US-3 US-4
| Channel Type | 2.0 | 2.0 | 2.0 | 2.0 |
| Channel ID | 4 | 1 | 3 | 2 |
| Frequency (Hz) | 39400000 | 60300000 | 46200000 | 53700000 |
| Ranging Status | Success | Success | Success | Success |
| Modulation | 64QAM | 64QAM | 64QAM | 16QAM |
| Symbol Rate (Sym/sec) | 5120000 | 5120000 | 5120000 | 5120000 |
| Mini-Slot Size | 2 | 2 | 2 | 2 |
| Power Level (dBmV) | 44.50 | 46.00 | 44.75 | 45.46 |
| T1 Timeouts | 0 | 0 | 0 | 0 |
| T2 Timeouts | 0 | 0 | 0 | 0 |
| T3 Timeouts | 0 | 0 | 0 | 0 |
| T4 Timeouts | 0 | 0 | 0 | 0 |
Going to monitor line for next 24hrs like they said (Still seeing packet loss) and will keep this updated as I don't think call support is going to be much help.
Edit
The long red line at end is after a reset and you can see its still continuing.
