on 22-07-2021 21:23
Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times.
Can't access the Hub during these times.
Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues.
Hub 3 is in modem only mode.
Not sure if my forum account is linked to my VM account.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 267000000 | 2.7 | 36 | 256 qam | 17 |
2 | 275000000 | 2.5 | 36 | 256 qam | 18 |
3 | 283000000 | 2.5 | 36 | 256 qam | 19 |
4 | 291000000 | 2.2 | 36 | 256 qam | 20 |
5 | 299000000 | 2.5 | 35 | 256 qam | 21 |
6 | 307000000 | 2.2 | 36 | 256 qam | 22 |
7 | 315000000 | 2.2 | 36 | 256 qam | 23 |
8 | 323000000 | 2 | 36 | 256 qam | 24 |
9 | 331000000 | 2.2 | 36 | 256 qam | 25 |
10 | 339000000 | 2.2 | 36 | 256 qam | 26 |
11 | 347000000 | 2.2 | 36 | 256 qam | 27 |
12 | 355000000 | 2 | 36 | 256 qam | 28 |
13 | 363000000 | 2.2 | 36 | 256 qam | 29 |
14 | 371000000 | 2.2 | 36 | 256 qam | 30 |
15 | 379000000 | 2.4 | 36 | 256 qam | 31 |
16 | 387000000 | 2.2 | 36 | 256 qam | 32 |
17 | 395000000 | 1.7 | 36 | 256 qam | 33 |
18 | 403000000 | 1.7 | 36 | 256 qam | 34 |
19 | 411000000 | 2 | 36 | 256 qam | 35 |
20 | 419000000 | 1.2 | 36 | 256 qam | 36 |
21 | 427000000 | 1.7 | 36 | 256 qam | 37 |
22 | 435000000 | 1.2 | 36 | 256 qam | 38 |
23 | 443000000 | 0.7 | 36 | 256 qam | 39 |
24 | 451000000 | 0.5 | 35 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.3 | 0 | 0 |
2 | Locked | 36.3 | 0 | 0 |
3 | Locked | 36.6 | 5 | 0 |
4 | Locked | 36.3 | 1 | 0 |
5 | Locked | 35.7 | 15 | 0 |
6 | Locked | 36.6 | 1 | 0 |
7 | Locked | 36.3 | 5 | 0 |
8 | Locked | 36.3 | 4 | 0 |
9 | Locked | 36.3 | 0 | 0 |
10 | Locked | 36.3 | 7 | 0 |
11 | Locked | 36.3 | 0 | 0 |
12 | Locked | 36.3 | 1 | 0 |
13 | Locked | 36.3 | 4 | 0 |
14 | Locked | 36.6 | 5 | 0 |
15 | Locked | 36.3 | 4 | 0 |
16 | Locked | 36.6 | 7 | 0 |
17 | Locked | 36.6 | 0 | 0 |
18 | Locked | 36.3 | 4 | 0 |
19 | Locked | 36.3 | 5 | 0 |
20 | Locked | 36.3 | 0 | 0 |
21 | Locked | 36.6 | 5 | 0 |
22 | Locked | 36.6 | 15 | 0 |
23 | Locked | 36.6 | 2 | 0 |
24 | Locked | 35.7 | 0 | 0 |
1 | 53700000 | 40.8 | 5120 | 64 qam | 2 |
2 | 60300000 | 41 | 5120 | 64 qam | 1 |
3 | 39400000 | 39.8 | 5120 | 64 qam | 4 |
4 | 46200000 | 40 | 5120 | 64 qam | 3 |
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 22-07-2021 23:13
Can't see the edit button on mobile, but just had another outage around 23:12.
on 23-07-2021 08:30
on 23-07-2021 10:12
Forgot about the graph, looks like my IP changed so it's missing data from yesterday.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d46eab3279255ea299fa0a1d0868d07a9f...
Managed to catch it going down, all lights seem to flash red then seems to go through a boot cycle (edgerouter gets the 192.168.100.1 address then gets the external IP).
Logs are below (doesn't look like much):
Time Priority Description
01/07/2021 16:37:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 23:14:39 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 17:28:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 13:00:45 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 13:00:45 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 13:00:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/06/2021 09:04:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/06/2021 02:26:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/06/2021 09:06:41 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/06/2021 04:49:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/06/2021 04:49:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 02:35:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/06/2021 23:03:33 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/05/2021 14:46:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2021 23:03:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2021 17:25:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/05/2021 12:01:31 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/05/2021 19:34:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/05/2021 23:03:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2021 09:08:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 23-07-2021 20:57
Confirmed its definitely the hub restarting, doubled checked the lights on a boot by pulling the power and it's exactly the same, seems to be increasing in frequency as well.
on 25-07-2021 15:07
Hi @Makakar,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear you are having problems with the service. I have located your account and everything looks good this end.
Can I ask you to factory reset the hub and let us know if you notice any improvements thereafter?
Thanks