London E4, very low upload speed. Download fine.

[pa1189]

Upload speed is about 0.5mbs, slowing everything down. M200 download speed is fine.

(Speedtest on iphone and macbook, wireless,  213mbs down and 0.5mbs up.) Your online tests were showing a fault in our postcode area. Now they're showing good connection to our premises but the problem remains. The router has been factory reset.

1. Is there actually a fault in the E4 area and are you fixing it?

2. Do I need a new router?

Philip

[jbrennand · Accepted solution]

Have you checked first for “known network faults”

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[pa1189]

Thanks. That 0800 number told me what I needed  to know, that the fault was outside my premises. I’ll store it for further use. 
Philip