After switching over to Virgin a few weeks ago from TalkTalk, I have been plagued with nothing but problems. I have a Hub 3.0. My so called extra fast Wifi with an average download speed of 350Mbps is nowhere near that, and has taken over 19 hours to download a 35GB file. It drops out constantly, and the reach of the signal from the Hub barely stretches to the adjacent room.
90% of the time I have an issue and go to check the status of my hub, there is either an unidentified problem, or it cannot find it at all.
It cannot be my devices that are the issue as during the overlap when my previous internet was still set up, the speed on that was far better- even though it was only advertised as up to 50MBps.
I have tried multiple things, including resetting and rebooting the hub, and changing the names of the SSID to try to connect only to the 5Ghz band, but it made no difference, and instead kindly switched over to a Virgin media hotspot- even a hotspot near my house has better signal.
When I go onto the help section of Customer Service and get asked my postcode and last name, I get a message telling me that my name and address don't match the WiFi I am using. This is frustrating as that then stops me from any further diagnostics.
The live chat is also not accepting messages for faults, which is of no help, and so I resort to here.
Is there anyone that can help me solve this? If I can't get this fixed soon I'm afraid I will have to look for another ISP- which is a shame as Virgin seemed so promising.
Thankyou all in advance.