on 05-03-2022 11:37
My mum unfortunately opened a phishing email from her @ntlworld.com email address and provided her email login and password to the sender. She realised what she did straight away, and changed her password 5 minutes later. She has also gone onto her email and hit the 'quit other sessions' button. We have made sure auto forward also isn't enabled. The email has been forwarded to phishing@virginmedia as well as per the Internet security help section on the website.
Thankfully the password she handed over was unique to her Virgin Media account. However she's worried that her details were compromised briefly, especially her emails as naturally these contain sensitive information. Is there anything further we can do to protect the account? Can we contact Virgin Media to ensure any other sessions with her account are logged out from, so the phisher cannot log back in as the password had changed?
on 06-03-2022 11:48
Hi @KingBadger,
Welcome to our community forums and thank you for your first post.
Sorry to hear your mum experienced this with her email account. We can understand your concern and we want to best help.
You may find the following link useful https://www.virginmedia.com/help/what-is-phishing. We would also advise running an antivirus scan on any device that the email has been accessed on.
Please let us know how this goes and if you need any further help.
Thanks,