connections issues again

[Chris666]

Hi VM , so i have started to have issues with my connection again. This is the third possibly 4th time i have had engineers out since moving to this address. I am intermittently losing connection on my broadband this is also on a hard wired ethernet connection so not wireless issues. Checking the modem logs i am getting alot of pre and post errors and can see my upstream power levels shooting up whilst issues occur. ( so seems like an upstream noise issue). previous engineer visits have included a hub replacement and the amp in the cabinet has been replaced twice in 6 yrs. On the last visit the engineer thought it was an issue with the tap points rather then the amp but the field engineer still replaced the amp again.So this issue never seems to get resolved i get a few months of stable connection and then it gets bad again. I will post modem logs but i know you can check this at your end. Please can this be looked into properly thanks

[Chris666]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	274750000	1	38	256 qam	18
2	138750000	3.5	38	256 qam	1
3	146750000	3.5	38	256 qam	2
4	154750000	2.7	38	256 qam	3
5	162750000	1	38	256 qam	4
6	170750000	1.2	38	256 qam	5
7	178750000	1.5	38	256 qam	6
8	186750000	1.9	38	256 qam	7
9	194750000	2	38	256 qam	8
10	202750000	2	38	256 qam	9
11	210750000	1.9	38	256 qam	10
12	218750000	1.7	38	256 qam	11
13	226750000	1.7	38	256 qam	12
14	234750000	1.5	38	256 qam	13
15	242750000	1.2	38	256 qam	14
16	250750000	0.9	38	256 qam	15
17	258750000	0.9	38	256 qam	16
18	266750000	1	38	256 qam	17
19	282750000	1.4	38	256 qam	19
20	290750000	1.5	38	256 qam	20
21	298750000	2.2	38	256 qam	21
22	306750000	2.2	40	256 qam	22
23	314750000	2.4	38	256 qam	23
24	322750000	2.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	713	272
2	Locked	38.6	3594	1332
3	Locked	38.6	3104	1254
4	Locked	38.6	2837	963
5	Locked	38.9	2577	923
6	Locked	38.9	2173	818
7	Locked	38.6	2028	755
8	Locked	38.9	1955	576
9	Locked	38.9	1681	575
10	Locked	38.9	1546	534
11	Locked	38.9	1468	638
12	Locked	38.9	1291	437
13	Locked	38.9	1163	531
14	Locked	38.9	1021	414
15	Locked	38.9	943	353
16	Locked	38.9	923	264
17	Locked	38.9	786	329
18	Locked	38.6	806	240
19	Locked	38.9	533	319
20	Locked	38.6	518	201
21	Locked	38.9	438	130
22	Locked	40.3	383	119
23	Locked	38.9	333	178
24	Locked	38.9	283	91

[Chris666]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	39.8	5120	64 qam	1
2	25800000	39.3	5120	64 qam	4
3	32600000	39.3	5120	64 qam	3
4	39400012	39.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Chris666]

Network Log

Time Priority Description

16/10/2021 09:47:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 08:01:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 22:17:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 16:36:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 11:52:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2021 10:00:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2021 15:45:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2021 00:50:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 19:35:20	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 19:11:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:31:2	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:30:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:30:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:30:57	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:20:25	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:19:44	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:19:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:19:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:19:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 18:18:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=

[Jodi_S]

Hi Chris666,

Thanks for posting on our community forums. Sorry to hear that you're experiencing issues with our internet services, and that you're having intermittent services even on a wired connection. 

Remotely looking from our end, we have located your account details and run some further checks for you. The good news is everything is showing within specification and your upstream power levels are all within limits, there are no area faults or SNR issues affecting you either.

Can we ask how things have been over the weekend?

Please let us know.

Kind regards Jodi.