Router delivery with Yodel

[philherbert]

I was unable to be in when Yodel tried to deliver my new broadband router, and then away for a few days. When I finally got home I had three missed delivery cards. When I check on the Yodel website the router is in a depot over 30 miles away from home. They are reasonably refusing to deliver, but how can I get my new router? Is there a way Virgin Media can get them to redeliver? It will be cheaper than the router being returned and then re-issued.

[Beth_G]

Hi philherbert,

Welcome to the Community Forums! Thanks for your first post.

Sorry to hear that your hub delivery was missed and Yodel was unable to redeliver - I can see that you have been in touch with us since posting regarding this. Can you please let us know if you've managed to get it sorted?

If not, we'll be more than happy to help further.

Beth

[philherbert]

Hi,

Yes I was able to contact support and they have cancelled the original order and created a new order.

Thanks,

Phil