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Re: New broadband issues

Octal1
Joining in

on ‎13-04-2023 22:02

I got new broadband,  WiFi is green and bottom is flashing green, did everything and keep trying for 4 days already,  please help.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-04-2023 22:09

Hi @Octal1 

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Chris_W1
Forum Team
Forum Team

on ‎16-04-2023 10:57

Hi Octal1, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the broadband, can you confirm if you are getting a connection? 

How did the call go with the activation line?

Can you confirm how the service is at the moment and if you need any further assistance? ^CW

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