No delivery email recieved after signing up

[murgadroid]

Hi, I signed up with Virgin Media on 22/8 and was expecting to receive the quickstart package today (3/9) as I requested, but didn't get a delivery notice email from Virgin or any 3rd part delivery service. Am I actually going to get the package delivered or am I just wasting my day?

I've no account number so I can't access any tracking on Virgin Media, nor speak to anyone on the phone.

[VM-Jon]

Hi @murgadroid 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon