on 24-06-2022 20:06
Broadband not working despite several modem restarts. The Hub has two flashing Green arrows. The VM website says it cannot test the equipment at present. Can anyone help please? Postcode SE14. The VM Status for this postcode is ok for broadband after an earlier fault. Thank you 😊
Answered! Go to Answer
on 24-06-2022 22:27
Try the phone, details below:
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.
VM will not dispatch any technicians while an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 24-06-2022 22:27
Try the phone, details below:
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.
VM will not dispatch any technicians while an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.