No Welcome email

[greeno97]

As the title suggests, I signed up for Virgin student broadband around a week ago and have not received any contact from virgin. My box arrived today and is working but I still have no contact from virgin at all. I think maybe there was some mistake in spelling the email over the phone when signing up. Is there anyway to rectify this?

[Steven_L]

Hey @greeno97,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your welcome email and other communications.

I have tried to look into this with the information from the forum but cannot find you on our system. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
 

[Steven_L]

Has your welcome mail arrived yet @greeno97?

Regards,

Steven_L