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Moving router

Tbone_barr
Joining in

on ‎21-04-2023 15:53

How do I get an appointment to have my router moved to a different location. I have tried calling but I am unable to speak to anyone and have no options to choose from when calling customer services.

Thanks

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nodrogd
Very Insightful Person
Very Insightful Person

on ‎21-04-2023 16:19

You need to book a non fault callout. Go through the same route as you do for reporting a fault.

Non fault callouts have a fixed charge of £25.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Carley_S
Forum Team
Forum Team

on ‎23-04-2023 16:59

Hi @Tbone_barr 

Welcome to the community forums. 

Sorry to hear you weren't able to get through to arrange a hub relocation appointment. I can see on the systems at our side, that since you have posted, you have been able to get this arranged.  

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley
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