Moving router

[Diziet_Sma]

Hello

please may you send me details to move the router in my home please?

thank you

[newapollo]

Hi @Diziet_Sma 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Robert_P]

Hello Diziet_Sma

Thanks for posting in regards to moving the hub, we appreciate you raising the query via the Hub.

As newapollo has advised, we're happy to arrange the relocation of the Hub but as this is a non fault call out there would be a standard charge of £25, this is applicable to all customers in instances like this.

If you're happy for the fee to be applied, let us know and we can make the arrangements for you.

Rob