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Increase Broadband Speed

andyliv40
Joining in

on ‎18-12-2021 20:12

Thanks to Yodel, my TV box will be arriving 4 late at the earliest. However, my new service also includes an upgrade to broadband from100M to 500M. Can this be implemented in advance of the TV box being delivered and configured?

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MatthewS1993
Dialled in

on ‎19-12-2021 15:03

Sadly the box needs to be delivered before the package change takes effect

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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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Ayisha_B
Forum Team
Forum Team

on ‎21-12-2021 16:17

Hi @andyliv40,

 

Welcome to our Community Forums and thanks for your post. I'm really sorry that your set top box delivery was delayed.

 

As @MatthewS1993 has mentioned, everything has to be activated together (set top box included) in order for the broadband speed to upgrade.

 

I've checked your account though and it looks like everything has activated now which is great! Can you please confirm this or if you need any further help?

 

Cheers

 

 

Ayisha_B
Forum Team

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