Hi andrewsjc,
Welcome to the Community and thank you for posting.
I am very sorry to hear you are not able to complete your quick start installation. This can happen if the property has previously had services but the internal set up has since been removed.
I have taken a look from our side and can see you have recently spoken to the team who have put steps in place to get this resolved. If you have any further issues or require any assistance please do not hesitate to reach back out to us here.
Thank you,
Nat
