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Help... installation delayed again

Joining in

So an update: my installation date has been moved for the 4th time.

1st installation date: 6th july

2nd installation date: 19th july

3rd installation date: 29th july

4th installation date: 9th august

5th installation date: 19th august

As i've been without internet for over a month can i still claim the automatic compensation scheme if i cancel within the 14 days after installation and go with another provider in the meantime?


Very Insightful Person
Very Insightful Person

Compensation info may be in one of these



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.


If you wish to cancel, right now could be the perfect time i.e. before any kit has been supplied and installed.

Forum Team
Forum Team

Hi @Nwood96 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

@jbrennand has advised of our automatic compensation scheme in the previous reply, so we do hope this answers the questions you've raised.

Hopefully this is the last pushback that you receive but there can be external factors that cause the pushbacks.

If you do need any further assistance, please don't hesitate to let us know.

Many thanks