Had a new hub 3 installed by technician 06/04 after initial promise of self install 03/04. Discovered no wall connection in home and cut cable outside.
Tech arrived and stated even if the wall connection was there it wouldn't work and had to run a new cable between home and green cabinet.
Tech installed a custom splitter, 1m of cable for broadband and 8m of cable for TV. He left after stating all good.
I went out for 2 hours and came back to a flashing green power light, a flashing green internet light and solid green WiFi light.
I pinhole reset several times.
Phoned tech on 06/04 20:35 and they stated "sending special ping reset after 20 minutes British time" - nothing happened and support closed at 2100.
Phoned this morning and told technician will call back - nothing yet.
12:45 reset hub via hub settings and mysteriously worked for 5 mins 20Mbps DL 12.5 UL. Went off again with same lights.
13:00 worked again, 259Mbps DL 15 UL.
13:10 offline again, same flashing lights.
Any ideas? Connections all checked and secure.
