Flashing Red Light (New Account)

[ssray23]

Hi,

I am a new customer to Virgin Media and have just installed my Hub 5 as per the installation booklet.

I am constantly getting a red flashing light. Its been about an hour now. 

I have made sure all cables are tight and followed the steps. 

I have a broadband only package. 

I called up the helpline and the lady did a "manual activation" from her end. Not sure what exactly was done, but I am not online yet. The Hub is still flashing red. 

How long does it usually take for new account to be active? Should I request for an engineer visit?

Thanks in advance,

S Ray

[Tudor · Accepted solution]

Flash red LED means no connection. It’s possible that you cable has been disconnected at the street cabinet. 

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Ashleigh_C]

Hi there @ssray23 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your Hub, I have taken a look and I can see that you have spoken to our team and arranged an engineer visit.

Please do pop back and let us know how things are looking after the visit? 

[ssray23]

Thanks! I'm eagerly waiting for the engineer to come and fix the red flashing lights on the Hub  - I really hope to get online by tommorow. If issues persist (fingers crossed, it wont), I'll prompty post here. 

[ssray23]

You were bang on. It was the connectivity between the street cabinet and my flat's VM Box that caused the red flashing lights on the Hub 5. The engineer fixed it in 60 secs flat! Awesome. 

[Megan_L]

Hi Ssray23, 

Thanks for coming back to us with this update, we are glad the engineer managed to get this resolved so quickly! 🤗

If you need any further help, please reach out to us again! 

Thanks,

Megan_L