Does it need paying?

[culpri21]

My internets turned off but I don’t know if it’s a temporary issue or it’s not been paid it says “Looks like your service has been temporarily disconnected Don't worry, this is only for a short time and everything should be up and running soon. Need more info?” I’ve had a lot of issues with virgin media so idk any more

[Carley_S]

Hi @culpri21 

Welcome to the community forums 

Sorry to hear you're having issues with your internet on Wednesday 
We have not been able to locate you on the systems at our side. Has the service now return to normal or do you still need assistance with this?

If you believe a non-pay disconnect has occurred then please speak directly with our team on 0345 454 1111 (or 150 from a Virgin Media landline) or through WhatsApp on on 07305 327 112 and the team can assist further with this.