I am moving to an address that used to be a single property, which was knocked down to make way for four new homes on that plot, however the new builds on the single plot have a new postcode (as it's now named a 'Mews', numbers 1 to 4), which VM does...
Hi,I’ve been set a self install pack but have no wall socket to install broadband. What do I do next?
Stuck in a seemingly endless loop with virgin media customer services - I’ve had total loss of service (no Broadband, landline or TV) since Thurs 7th Dec 23. I call virgin media customer service everyday and everyday I am told either that an engineer...
Hi,My broadband box was activated but I did not receive the equipment so was paying for internet for 4 or 5 months with no internet box. I now have the box and the customer service have tried to refund me however it never went through. Thanks,Clíona
I am one of the many people who have been sent a HUB 5 but not been given a power supply. I’ve called Virginmedia about it, but not received anything yet and no email about it either. The box states we have 5 days from delivery to activate it or we w...
Hi there, just moved into a new address, the connection point for the Virgin cable is in a very awkward position above the front door in the hallway where there aren't sockets. There's no way to connect the cable to the router without cables crossing...
I have a problem while install the RBK753 mesh wi-fi through the Orbi app from my iphone, everything works fine until the app running through the steps and pop-up an error message: Orbi Not FoundIt looks like you might be connected to your old Wi-Fi ...
Hi, I'm moving into a new build house tomorrow that uses OFNL. On the OFNL website virgin media is listed as a provider for my postcode, but when checking the same postcode on the virgin media website it says you don't currently service my area. Can ...
I have recently set up a new internet account for self installation but have now realised my home doesn’t have a virgin media socket. I am trying to get the contact details to arrange for a socket to be fitted but don’t seem to be able to find anythi...
The engineer installed the broadband but couldn’t install TV box because the steel inside the wall could not drilled. Afterwards I get the drill done to let the cable pass through. How to rebook the engineer to install TV box in webpage?Thanks!
