Compensation for delayed install - VM playing games

[jamey_smith_2]

Long story short, virgin media broadband ordered 22nd July and install booked for 10 August 

7th August Virgin media email informing of delay of installation due to them needing to do some ‘outside work’, installation delayed a month till 09/09/23
Few weeks go by and I am constantly pushing for updates, at this point I am aware that the cables need to be pulled ?? Whatever that means, reading online forums and can see this is a common occurance

Eventually after many phone calls I am told my ‘outside work’ has been completed and I am able to change my install date to 01/09/23

installed fine on 01/09/23 so I go down the route of chasing compensation which I believe I am entitled to, £5.83 a day for 22 days delayed install + 1 missed installation day (around £150 in total)

receive a letter today informing I am not eligible for compensation due to something about 1 man or 2 man install ? I have no idea what this means, none of this was informed when I booked my install date & my email confirmation for date of original install mentions nothing about what type of installation it will he

am I being fobbed off? Can I take this further? What steps do I need to take?

thanks

[jamey_smith_2]

Just thought I would update on where things are

Just had decision given in my favour by communications ombudsman, 22 days awarded @ £5.83, £50 goodwill credit for time and effort wasted & written letter of apology is what has been offered. 

Do not give up, it’s worth it in the end. 

[Cardiffman282]

Well done for persevering and getting what you are due. In an ideal world customer transactions with VM would, at the very least, be honest and straightforward. But no.