Hi, is there anyone who could help me please? I can't properly ring Virgin to sort this out as the o2 mast in my area is faulty. I ordered a quickstart box and didn't realise that I needed a wall socket - I believe there was one in the past but I'm n...
Cables would need to run on outside wall
So I’ve been a BT customer for many years. Thought I’d save myself some money and switch to Virgin.I checked the website and was over joyed to find out I can have fibre optic internet. Even more reason to switch.Last week I was on the phone for FORTY...
Hi!I am new to Virgin Media and have the installation last month.Then I tried to register my account with My Virgin Media app but system didn't let me pass and keep telling me that " I can't use this password". After several attempt, I had to give up...
Keeping it short and sweet. 4 months since I first spoke to VM and still no installation date. Been told 8 times that engineers will come and do the outside works, they never turn up especially when I’ve waited at home all day when I’m supposed to be...
I'm at my wits end trying to cancel Essential Broadband Plus. It's been days of getting passed around different departments and I'm still trying to sort this.My contract ends on the 30th March and I contacted VM to see if I could get a good deal.I wa...
Hello,We want to get some landscaping done in our front garden and when we started looking at it we found a wire that goes to CableTel box. The wire has twisted under a tree we want to remove and it is just a loose wire (reinforcement ends before the...
Why is it that since you changed my hub so that I could continue to use my landline phone my broadband connection is CONSTANTLY dropping for a few seconds.You know the little 'world' icon in the taskbar? well it's popping on and off all day. I've eve...
Hi VM people,I'm posting here in the hope that the forum team can help, as I've had no luck via chat/WhatsApp and the phone lines seem extremely busy.The twin coax cable running to my house is severely damaged. One of the two cores is completely seve...
It seems I am one of many who are experiencing this issue, but here we go.Promised that WiFi would be up and running on the 18th of August, received a email 8pm on the 17th of August informing us that the install date would now be delayed to the 28th...
