jamey_smith_2
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Re: Compensation for delayed install - VM playing games
Just thought I would update on where things are Just had decision given in my favour by communications ombudsman, 22 days awarded @ £5.83, £50 goodwill credit for time and effort wasted & written letter of apology is what has been offered. Do not give up, it’s worth it in the end.393Views3likes1CommentRe: Compensation for delayed install - VM playing games
As per the information above, virgin media have refused to pay out any compensation for the reasons stated above even though I have text message proof from your complaints team to say I would be eligible for compensation this will be going further, I don’t care how long it takes. I don’t get why virgin media put them selves in this position, it is £150! When they know they will lose eventually.Re: Compensation for delayed install - VM playing games
Please see response today via WhatsApp - *Arvind* Thank you for sharing the screenshot results and on the account notes as the complaint resolution it states that cases, we only pay Delayed Install Auto-Comp for 2-man jobs under spcicific scenarios: 1. If we encounter a construction issue that requires multiple attempts to resolve, we compensate for the time elapsed from the second attempt onwards. 2. If we encounter more than one construction issue, we compensate for the time elapsed from the second issue onwards. In your case, the installation was positioned as a 2-Man install, and there was only one construction issue that resulted in a reschedule, pushing the installation date to 09/09. However, we are pleased to inform you that the installation was successfully completed ahead of schedule on 01/09. Therefore, there is no compensation applicable. I will be raising a request for the deadlock letter to be send and the estimated time for you to receive the letter is 28 days. To a normal customer like myself, this means absolutely nothing to me it looks like an excuse to try get out of it, the info I do have is I have email confirmation of my install date being 10th August 2023 I then receive a text on the 7th August that there will be a delay I guess the question I want to know the answer to, is do I have a case, or should I just leave it?2KViews0likes4CommentsCompensation for delayed install - VM playing games
Long story short, virgin media broadband ordered 22nd July and install booked for 10 August 7th August Virgin media email informing of delay of installation due to them needing to do some ‘outside work’, installation delayed a month till 09/09/23 Few weeks go by and I am constantly pushing for updates, at this point I am aware that the cables need to be pulled ?? Whatever that means, reading online forums and can see this is a common occurance Eventually after many phone calls I am told my ‘outside work’ has been completed and I am able to change my install date to 01/09/23 installed fine on 01/09/23 so I go down the route of chasing compensation which I believe I am entitled to, £5.83 a day for 22 days delayed install + 1 missed installation day (around £150 in total) receive a letter today informing I am not eligible for compensation due to something about 1 man or 2 man install ? I have no idea what this means, none of this was informed when I booked my install date & my email confirmation for date of original install mentions nothing about what type of installation it will he am I being fobbed off? Can I take this further? What steps do I need to take? thanksSolved2.7KViews0likes11Comments