You might want to search the forum and read some of the experiences of other customers with installation delays.
A brief summary is that VM might connect you (and they might not), if they do it may be tomorrow or it could be months away, and in either case you will be without any accurate information beforehand. And to add insult to injury, even if they do connect you there's a chance they'll obfuscate and even lie to minimise their obligation to pay the delayed reconnection compensation of £8.40 a day (that's the loss of service rate, not the delayed new connection rate). Delays of months are not unheard of - the worst we know of were exactly one year, which was then beaten by a delay of thirteen and a half months. In other cases VM prevaricate for many weeks or months, and then cancel the order as they judge it too expensive to perform the installation - often without telling the customer.
From reports in this forum we can see that VM don't consistently and accurately apply the "automatic" compensation scheme rules (especially if you're asking for it by calling VM's dreadful offshore call centres). In addition VM have a dismal track record of doing nothing in the typical two weeks before the first installation date, then doing a bit of work and finding they need to dig the pavement up, then passing to a sub-contractor to work out what actually needs doing in detail and how much it costs, then the contractor and VM argue about the estimate, and if VM then give the go ahead, only then do the sub-contractors apply for the permit (what's called a Section 50 permit). Typically these take a couple of days to issue, but VM will insist that the entire delay up to the issue of the permit was an allowable excuse under the compensation scheme rules, when in fact their (or their subcontractors) delays in applying should fall within scope for compensation as they should known enough about the network to know if permits were needed, and they should have done the survey work BEFORE the original install date. In a recent post in this forum, a customer had been told that the delays on their connection were due to council permits - they phoned the council's streetworks team, who confirmed that there had been no application from or on behalf of Virgin Media. This is what experts call "lying to your customers to try and disguise your own incompetence" and sadly it's not the only instance.
Often, to get what's due it's been necessary to use VM's slow and poor quality complaints process, which will then get fobbed off, and then escalate to the industry complaints adjudicator, CISAS.
