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red light on virgin media hub

davidbruce
On our wavelength

Yesterday I also got the fixed red base light on my SuperHub 3.

I was having a problem with my security camera wifi and was advised to try the wifi with the 5ghz turned off.

I have eventually got that working but when I re-enabled the 5ghz the red light had replaced the white light.

I have tried resetting the hub but red light remains. I am currently have no issues with the wifi connection and speed high as expected.

The concern is that it is the beginning of a problem.

If possible I would like to avoid an engineer coming as I live with my Mom who has dementia and having unknown people at home can confuse and disorientate her. If a new hub is the preferred option could I do a "Self-Install" ?

Many Thanks for any advice.

1 REPLY 1

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @davidbruce 

 

Thanks for posting on our community forum and so sorry to hear about the issue with your hub.

 

I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

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