internet keeps dropping

[isaac-fink]

Hi guys, my internet has been dropping for the past week, both wired and wifi devices suddenly lose connection seemingly random, I am using the hub 3 and I suspect that there are too many devices connected, I don't wanna buy a new router on a suspicion so here is a list of devices I have connected please tell me if it makes sense that this is the cause

2 laptops

3 smart bulbs

tablet

2 smartphones

google hub

google home mini

android tv

2 e-readers (kindle and kobo)

sometimes the devices disconnect completely and sometimes it stays connected (and on android it shows connected with internet) but there is no connection, I checked for outages in my area but haven't found any

I don't have any servers or long running downloads on any of those devices just regular usage, and I don't think this is a lot of devices, nothing is syncing automatically so I don't think it is just a jam, is it possible I just need a new router? if yes which one is best for using with the hub 3 modem? 

[jbrennand]

Can you do this
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Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return dont log i just click on the “router status” icon/text at bottom-middle of the Login page.

Then Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality