intermittent Broadband and orange light on hub 3.0

[acb_327]

My Hub 3.0 is showing an orange light. The Broadband drops intermittently and VM's status check facility only shows a TV issue !!

Have tried all the switch off/on - reset - etc, with no effect.

It's also really difficult trying to get in touch with VM to log a router problem. So, who can help me, please ???? ... aaarrrgghhh !!

[MatthewS1993]

Orange light is just a faulty led light in the modem doesn’t effect service. Best thing to try is log into settings page on bottom of modem and turn off the smart WiFi 

[Paul_DN]

Hi acb_327

Thanks for reaching out to us in our community and welcome, sorry to hear you are getting an intermittent connection, I have managed to locate your account with the details we have for you and cannot see any issues at all, if you are still facing the same issue So we can get a better idea of what is happening please set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365, and it keeps a visual record of any/all your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and in discussions with us. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. Please run this for 72 hours and post the results here so we can have a further look into this for you?

Regards

Paul.