cannot access hub

[pansmanser]

Hi! New user here. WiFi is working fine, but the Virgin app cannot find hub. Clearly hub is working, so what's keeping me out?

[Client62 · Accepted solution]

VM Connect App

For the VM Connect app to work the phone needs to be connected to a Router mode Hub via WiFi and VPNs must be disabled ( i.e. all forms of Apple’s Private Browsing tools / NordVPN and the like must be off )

If you have reinstalled the VM Connect app and it still does not find the Hub the VM back end systems are often the cause,  just try again in a few days.

Don’t reboot the Hub it is not the reason for the lack of connection.

Until the VM Connect app works manage the Hub at http://192.168.0.1

[pansmanser]

Thanks "Client62". Most helpful.

I think I can do all I need to do through the direct address http://192.168.0.1 which seems as simple as anything else.