Into our second week of trying to get this added to our new account and the help desk are sadly just playing ping pong and nothing get resolved.
I've raised a complaint and just got a reply back stating "you are on 1gb XGS-PON - thank you - closed"
I have a copy of my contact which shows the "Addon" for £6 but now we are live the VM account doesn't show this, trying to get added is an absolute nightmare, who can assist? the helpdesk is pointless, as cant send screenshot of my contract and the webmail doesn't allow attachments.
complain to the CEO email, state what you want, and state complaints were never resolved for you, don't forget to ask for compensation, I got £30 because complaints were useless.
