ContributionsMost RecentMost LikesSolutionsRe: Trying to login and kept its trying to make a new account? But why when I already have one? It works via the app, and the browser on my phone?? This isn’t new and worked last month just fine? Re: Trying to login and kept its trying to make a new account? nothing works, I've had the account maybe 10 months? and now it doesn't work? the whole logging in looks different. Trying to login and kept its trying to make a new account? Trying to login on my pc and its trying to get me to setup a new account, I already have one and am logged into it via my phone?? anyway to sort this? I've been with Virgin nearly 15 months now. Re: 2 gbps symmetrical ping to where? https://www.speedtest.net/result/17994610143 Re: XGSPON, realspeed reactivated now back to half hour disconnections known about giffgaff doing broadband for months now, still prob several months away, they're slower than Virgin at releasing. Re: XGSPON, realspeed reactivated now back to half hour disconnections not a thing anymore it seems, even the 'hidden' menu on the updated software doesn't load the page anymore. Re: WiFi cutting out hub 3 is pretty old, what speeds are you on 150mb?? you could ask for a better hub, but doubt it would improve much, do you have anything hard wired? do a realspeed test. You can compare the hubs here: https://www.virginmedia.com/broadband/existing-customer-deals/hub XGSPON, realspeed reactivated now back to half hour disconnections When I first upgraded to 2gig, I had hourly real speed tests causing a few ms disconnections extremely annoying I'd get disconnected from games, voice chat I eventually got it turned off, but since 30/06/2025 00:00 (Internet went off and on a few times) since then its been back enabled, and on half hourly tests. This was meant to have been resolved some time ago with a "fix" but still seems months or years later its still not been fixed, highly doubt anyone on the forums can actually sort it, and I'll again have to wait a long time for complaints/executive team to actually fix it. having issues uploading images to the forums, so added them to imgur. https://imgur.com/a/6b1ZVSi Re: Virgin media keep resolving complaints without any agreement or discussion from me are you doing them online? is so they are usually here: https://www.virginmedia.com/myvmo2/complaints/track Re: Gig1 Hourly tests I emailed the CEO and that deperatment sorted it for me. they clearly aware of the issue, suprised they haven't sorted it. looks like they stopped it now? mine looked to look like that with the sawtooth effect, but when I went live and got a new hub, the sawtooth disapeared. Mine now. do a ping test to 1.1.1.1 and some speedtests via the windows app to a few different places, razorblue in manchester best for me (am in Scarborough myself)