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xgs-pon with own router...

Michael09
On our wavelength

Well...

Wish I was advised of this during signup. Now cancelled BT which I was happily using (albeit without symmetrical 1Gbps upload), constant 0-8ms ping on games such as Fortnite or to Cloudflare DNS/Adguard DNS and a stable speed over to the "upgrade".....

Can't use my own router reliably, double-NAT, no modem mode (could use PPPoE auth with BT and Sky[Sky needs DHCP Option 61 enabled]), consistent 5-8% packet loss to GeforceNOW (plus the extra 6-10ms latency...), fluctuating download/upload speeds mainly affecting the upload (burst: 700Mbps then drops steadily until the end of the test sometimes as low as 300Mbps).

 

BT had a speed guarantee of 700Mbps, what is it here? Is there any chance of using my own router without their router also being in "router" mode? I've tried everything I can think of to try and get it working and now I refuse to spend anymore time on it when the whole network was fine prior to moving to Virgin xgs-pon.

The whole product seems rushed through the door so as to not lose out with new customer take up in new areas...

When is this going to change? If it isn't in the next month can I still cancel or what because this is the worst FTTP implementation I've used....?

2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

For several months it has been reported that the Hub 5x Modem Mode update in coming soon. But getting definite dates out of VM is wishful thinking.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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newapollo
Very Insightful Person
Very Insightful Person

I've already responded with the same information on your other post in MrCooke13's thread <here>  

You have a 14 day cooling off period from when the connection went live to cancel without paying early termination fees.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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