on 22-04-2023 13:24
Ona Lenovo Tab 11 Plus. After one of Virgin's numerous recent internet issues this tablet is unable to connect to the home WIFI. All other mobiles and tech connect as normal. I haven't had to do anything, as usual, when the internet came back on all devices reconnected as normal except this one. I've restarted the Hub, reset the network on the tablet, turned on turned off the tablet etc etc.. but nothing seems to work. Any ideas would be much appreciated. Thanks!
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on 22-04-2023 15:21
Ok fixed it. I changed the privacy option from "Use randomised MAC (default)" to "Use device MAC". Thanks your help nonetheless
on 22-04-2023 13:28
Is it that the tablet can not see the VM WiFi network ?
Or does it try to connect and then display some kind of error message ?
on 22-04-2023 13:47
It finds it, accepts the password but then just shows saved and that's it. No connection nothing.
on 22-04-2023 14:29
It reads like the effects of WiFi Pausing via the VM Connect app.
on 22-04-2023 15:05
on 22-04-2023 15:21
Ok fixed it. I changed the privacy option from "Use randomised MAC (default)" to "Use device MAC". Thanks your help nonetheless
on 22-04-2023 15:29
So a change the MAC and it started to work.
Now I am convinced WiFi Pausing was at the root of your problems.
on 22-04-2023 17:32
Interested to know how so it doesn't happen again...I downloaded the virgin connect app and there was nothing paused. The tablet wasn't even in the list of devices. Weird.