WiFi pods

[Taikop]

WiFi doesn’t work in my bedroom. Troubleshooting using virgin site suggested pods…downloaded the virgin connect app…it can’t find my hub….I’m just being redirected in circles. 
how on earth do you get the pods? 
new customer angst 

[newapollo · Accepted solution]

Hi @Taikop 

Please see message 2 on the following <<< pinned post >>>  which details how to request the wifi pods

[Taikop]

What a journey… 

create virgin media account 

keeps redirecting to login every time I clicked broadband issue 

google leads to this forum where I did see the WiFi pod post which said ‘post here and a team member will help’ 

saw a team member had indeed asked that poster to pm details … so I pm-ed too

got shirty message from mod team saying I’d sent an unsolicited message wrist smack 

then couple hours later get a message saying thanks for joining the forum here’s your starter guide 🙄

referred back to forum content and saw one comment saying avoid calling the number they try to charge you etc 

back to google 

raised complaint… WiFi pod now ordered free 

awful customer journey but hopefully now resolution in sight 

[Taikop]

Ps 

Complaints agent also said the connect app can take 72 hours to find your hub which I’ve never read anywhere but good to know 

I had to delete and reinstall app to start the trying to connect to hub over