WiFi keeps dropping connection issue

[Les2013]

Need some assistance, I have a hub 3 and it keeps on what appears to be dropping wifi. I can be watching YouTube browsing the web and then the web or YT would buffer for ages and then come back to life. I have been having this issue for a while. 

during the day (wife works from home) drops completely 3/4 time a day for about 5min each time. 

thanks 

[Zach_R]

Hi @Les2013,

If you only have an Apple iPad and can only test a wireless/WiFi connection, can you use the Connect App as my colleague has suggested in our last response here?

Let us know how you get on.

Thanks,
 

[Les2013]

I have tried this but it won’t connect to the app via my iPad. It was buffering on the screen, knock the internet out and had to reset router. 

 If I do a speed test using a app it says connection maybe unstable, would this be the issue? 

[Megan_L]

Hi Les2013, 

Thanks for coming back to us, we've had a look at your services to see if there are any issues on our side and we can see that you've got some issues with your Hub that need looking at by an engineer.

I'm going to send you a PM now so we can get this sorted.

Speak soon!

Meg

[Megan_L]

Hi Les2013, 

Thanks for chatting with us in your PM's, it was really lovely getting to know you and I am really glad I managed to get your connection issue sorted 😁

If you feel like things go downhill again then please reach out to us! 

But for now, I hope you have a lovely week ahead ❤

Thanks,

Meg

[Client62]

Try the iPad with Apple Relay disabled / any other type of VPN disabled.

Note that the VM Connect app will repeatedly re-enable Smart Wi-Fi and Auto Channels,
it also enabled our Guest Wi-Fi and deleted the Reserved IP entry for our Epson printer.

The Connect app is a very intrusive app and remains so for as long as it is installed on your mobile.

For more speed on the 5Ghz band test using 40 MHz and 80 MHz of channel bandwidth to see which is faster.

[Les2013]

I have deleted the app off all devices and let’s hope the issue is sorted.

it was a connecter in the grey box that is out side the house on the wall.