Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Broadband Daily Dropout, RCS Partial Service, Loss of Sync
Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...
Good broadband but no wifi
Hi, I renewed my broadband and phone contract last Tuesday. On Wednesday after work, I realised that most of my devices had disconnected from the WiFi. I tried to reconnect repeatedly over the next few days, after work, assuming it was my bad tech kn...
So , No Broadband, hence No TV since just after 10 pm last night
What's going on VIrgin.. No Broadband in SL2 since 22.00 last night. You make it as difficult as possible to register the outage and you are meagre with updates..Do Better Virgin
Mind blowing ineptitude
After 3 weeks of my broadband being on for an hour then dropping out before I have to reset the modem only for exactly the same thing to happen again, I’m no closer to a resolution.Ringing customer service does nothing as the staff are terrified to g...
POWER CUT
Hi All,I had a localised power cut the other day. Virgin media was affected. TV box is fine and my router is running, I can connect to the wifi on laptop and phone and everything is running fine. However, when I try to connect my Smart TV to the inte...
Homeless
How the hell do I leave this awful company!I am homeless and this robbing company still want to take my money for something that I’m not using OUT OF NO FAULT OF MY OWN!
Resolved! Is this an installation problem?
  HelloI'm sorry to ask again but is this normal? This cable runs from the new brown box at the side of the house under the garden then to the Virgin media access point on the pavement.My question is isn't it supposed to have a protective green condu...
Previous tenant has not cancelled their broadband contract
Any advice on what to do when a previous tenant has not cancelled their contract and cannot be contacted (probably left the country)? Support said they would attempt to call them but I have not heard back for a week! Seems I am stuck without broadb...
Resolved! What is IP range 192.168.0.1-9 used for
I can see from the DHCP list, that addresses start at 192.168.0.10 and there are 245 CPE'sHowever I would like to know if the addresses below 192.168.0.10 are used for anything specific other that the routers address on the first one and can I use on...
Resolved! Cable installation..
  Hello The engineers arrived yesterday to complete ground works on my property prior to full installation.It looks like they've gone across the garden from their "fibre point" at the front on the pavement.We're redeveloping the front in the summer a...
