Wi-Fi pods

[TonyY11]

All 3 of my Wi-Fi pods stopped working (communicating with my router) 2 days ago. The connect app shows they are not connected. I’ve rebooted and reset my router a few times but no luck.

some advice would be great.

[Paulina_Z]

Hi @TonyY11,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your WiFi Pods at the moment!

Have you taken a look at our WiFi Pod troubleshooting page to see if this can help?

Have you had your Hub replaced recently? 

Please let us know so that we can look into this further for you if needed.

Thank you.

[tom1888]

Do you have a hub 4 Tony? There are lots of us with pods that used to work which have now stopped working with a hub 4. Virgin acknowledge there is a problem, but are not able to shed any light on how or when they might be able to rectify it. It is very frustrating.