Slow service

[cliffordhull]

Hi, its interesting that when the Virgin network is affected and our internet downlinks go down to about 10% that the Troubleshooting App doesnt show this.  All the app says is there are no problems, if I could make a suggestion to the developers, it would be to put in some logic and a new dashboard to say your broadband speed is 10mb out of 350mb, that way it would be pretty obvious there was a problem.

[Ashleigh_C]

Hi there @cliffordhull

Thank you so much for your post and welcome back to the forums! 

I am so sorry to hear that you are experiencing some issues with your connection and the help pages have not proved useful for you. 

Are you able to clarify what issues you are facing? If just slow speeds is this across WiFi or wired connections as well? 

I'd love to help if I can! 

Thank you.