Replacement hub

[Lak0000]

Hi, I should have received a replacement hub in the post today as promised by the virginmedia representative. It has not been delivered and I have had barely any consistent service for many days. Now I have to again contact virgin media and explain everything. I am really disappointed in the service. 

Is there anyone from virgin media who can look into this for me. 

Thank you.

[Zak_M]

I can certainly look into this. 

I will pop you over a PM so that we can get some account information. 

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me with that information via PM 

I have booked the engineer visit, you can find the time, date & make any amendments via your my virgin media account

Kind regards,

Zak_M

[Lak0000]

Thank you again Zak. You've been very helpful.

[Zak_M]

Please do let me know how the visit goes. 

Kind regards,

Zak_M