Red light on hub - not hot. Been like this for months

[Londonkiwi]

Been a red light for a while. Ive followed the instructions on reset multiple times but the hard red light always returns as soon as it’s back on. Internet says this is a concern. 

The temperature of the hub is normal. It’s in a good space - nothing blocking the sides. Internet is working but I’m concerned that I can’t get the red light to go away no matter what I do. My job is dependent on the internet so I don’t want it to suddenly stop working. 

apart from turn it off and back on again(which I have done time and again) and shoving plugs into places to check they fit - what other things can I do? 

[Gareth_L]

Hi Londonkiwi

Thanks for your post and trying every possible thing 

We will need to arrange for this to be swapped by an engineer 

I can look into arranging this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_

[Gareth_L · Accepted solution]

Thanks for those details Londonkiwi
I have booked the first engineer appointment we have available

To come out and swap the Hub over 
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L