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No internet forgot memorable word

staceymcfeeley1
Joining in

on ‎12-04-2023 02:00

I have had virgin WiFi for nearly a month not been able to use it cuz it keeps saying not set up properly but I can't speak to anyone cuz I forgot my memorable word 

 

Please help

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newapollo
Very Insightful Person
Very Insightful Person

on ‎12-04-2023 13:00

Hi @staceymcfeeley1

VM have recently updated My Virgin Media and you should be able to update it by logging in there.

When logged in click on Account Settings >  Account Details > scroll down to Telephone Security Details  (memorable word) > and then click on Edit

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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