No Confirmation Email

[MackenzieReade]

I've recently ordered broadband to be set up and it was supposed to arrive yesterday. However, it hasn't arrived. I have not received a confirmation email so I do not have an account number and cannot access my account or get help via the text or phone service. All that I have is the contract summary sheet.

[VM-Jon · Accepted solution]

Hi @MackenzieReade 

thank you for reaching out to us here, welcome to the community.

please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon