Losing connection multiple times a day

[denizen]

Hello, our internet has been dropping a few times a day for about 30 seconds to a minute or so, for the past 2-3 weeks.

I keep trying to report the fault and it says my area has no Broadband issue, but does have a TV issue.

What's going on?

Thanks

[jbrennand]

Are you trying on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

If not try that.

Also... are the drops only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?