Livestream buffering and disconnects while gaming.

[DrKnavery]

Hi there, I've had my 1GB Virgin Broadband for 11 months but for the past 3 weeks or so I've been experiencing a lot of buffering when watching livestreams (Twitch.tv) as well as disconnects from games while playing on PC or Xbox. I've had an engineer visit who came out, replaced a connector outside and left me to see if anything improved. It did not, so he came back with a replacement router. The router was set up with 2 x 4dB attenuators in the back. The problem was even worse than before. I removed those attenuators and it worked pretty much as normal for a few days but now the problem is the same as before. I tried putting both attenuators back, only trying one attenuator at a time. No improvement. What is the next move?

[DrKnavery]

Here are stats since Saturday morning.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7	42	QAM 256	25
2	259000000	7.1	43	QAM 256	16
3	267000000	7.2	43	QAM 256	17
4	275000000	7.1	43	QAM 256	18
5	283000000	7.3	43	QAM 256	19
6	291000000	7.3	43	QAM 256	20
7	299000000	7.1	43	QAM 256	21
8	307000000	7.2	42	QAM 256	22
9	315000000	7	42	QAM 256	23
10	323000000	6.9	42	QAM 256	24
11	339000000	7	42	QAM 256	26
12	347000000	7	42	QAM 256	27
13	355000000	7	42	QAM 256	28
14	363000000	7	43	QAM 256	29
15	371000000	7.2	43	QAM 256	30
16	379000000	7	42	QAM 256	31
17	387000000	6.9	42	QAM 256	32
18	395000000	6.9	42	QAM 256	33
19	403000000	6.8	42	QAM 256	34
20	411000000	6.8	42	QAM 256	35
21	419000000	6.7	42	QAM 256	36
22	427000000	6.4	42	QAM 256	37
23	435000000	6.3	42	QAM 256	38
24	443000000	6.2	42	QAM 256	39
25	451000000	6.4	42	QAM 256	40
26	459000000	6.5	42	QAM 256	41
27	467000000	6.3	42	QAM 256	42
28	475000000	6.3	42	QAM 256	43
29	483000000	6.2	42	QAM 256	44
30	491000000	6.2	42	QAM 256	45
31	499000000	6.4	42	QAM 256	46

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	26	0
2	Locked	43	17	0
3	Locked	43	14	0
4	Locked	43	22	0
5	Locked	43	17	0
6	Locked	43	13	0
7	Locked	43	12	0
8	Locked	42	24	0
9	Locked	42	32	0
10	Locked	42	21	0
11	Locked	42	16	0
12	Locked	42	9	0
13	Locked	42	13	0
14	Locked	43	18	0
15	Locked	43	14	0
16	Locked	42	23	0
17	Locked	42	12	0
18	Locked	42	19	0
19	Locked	42	30	0
20	Locked	42	23	0
21	Locked	42	18	0
22	Locked	42	20	0
23	Locked	42	15	0
24	Locked	42	19	0
25	Locked	42	22	0
26	Locked	42	19	0
27	Locked	42	27	0
28	Locked	42	22	0
29	Locked	42	24	0
30	Locked	42	22	0
31	Locked	42	13	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

49

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

49

Locked

42

4.7

3622467198

1

[DrKnavery]

I would add the upstream and log but it has taken 5 minutes to post just that message.

[Martin_N]

Thank you for that information DrKnavery. We can certainly take a further look into this. 

I will private message you now to confirm your details. 

^Martin