UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hello, I’m having quite a few issues my my broadband for a while now. Firstly, the broadband light has always been orange since I got it 3 months ago. I thought that was normal but have been told that it isn’t. The Wi-Fi is also extremely slow and I’...
Hi, Hub 5For the last week the internet has been dropping out, On tuesday it went off at around 11:30, I got home at 17:30 and it was flashing red. I restarted it and it came back for about 5 minutes then off. It went on and off every 5 to ten minute...
Any help would be much appreciated as I couldn't find an alternative support. In short, our connection keeps giving the same error, no internet or limited internet. I have tried everything as the website refers to rebooting the hub over and over whic...
Hi Can anyone help? sent over 4 hours on phone with VM cut off at least 6 times. Wifi not working keeps dropping and not registering on my work laptop or some ipad for homework. Promised eventually a call back from tech 2 team but if course it didn't...
Hi. New to VM . Changed over from sky broadband and I expected so much more from the 1gig package I chose . Don’t get me wrong the download speeds are amazing but it seems very slow on the latency in comparison to sky .. no matter what I do. That isn...
Strange one! My wifi & ethernet are working perfectly aswell as the blue lights (wps) and red light (connection issues) but my hub is just in darkness?? Does that mean a bulb has blown? Ive checked my settings and the brightness is set to 100%! Any i...
I put my Samsung away for a couple of months, but when I got it out, there was no connection though Virgin Media HUB 3. I tried a few things, but I got the same result. So I settled on FACTORY RESET. After doing that, it still didn't connect. So now ...
Hello, can anyone tell me how I can speak to a manager to resolve a complaint.Virgin has disconnected us in error and we have no WiFi, TV or phone. Two of us work from home so this has been a nightmare.I have rang repeatedly this week and have been ...
Hi,I'm new to VM and I'm having a problem with some websites When using Chrome I sometimes get ERR_SSL_BAD_RECORD_MAC_ALERT. This is particularly bad on ebay. After a few seconds the page will load correctly. A similar problem exists with other brow...
I recently purchased a premium account to host my business website. I had my domain hosted by Google but because I was building a site via Wix, I decided to transfer my domain to it so that it was all in one place.Since then, the website has not been...
