Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Set up Fee
I’m already a customer with M250 fibre broadband, looking to upgrade to 1 Gig but says I need to pay £35 to activate, whereas new customers don’t need to pay the fee. Appreciate I need a new hub, but don’t see why I pay and newbies don’t .
VM connect app can't find Hub 5
Recently had virgin media technician out as same issue as subject. He has installed a Hub 5 but we are facing same issue with the app.I would like to control the WiFi remotely by pausing individual devices and use the WiFi pods. However the VM conne...
Are my downstream/upstream powers okay? I am experiencing high download/upload latency
Hi all, I've been facing issues with my wifi recently where my connection drops. The speeds are a little bit lower than expected sometimes, but the main issue is the intermittent wifi. Sometimes pages do not load, my connections drop, and I disconnec...
Loosing the will to live - packet loss / t3 timeouts
Hub 3 in modem mode.We've had ongoing issues since November with intermittent loss of service. I've had countless calls with Customer Support, who are all very pleasant but aside from endless hollow reassurances have proved unable to identify or reso...
Virgin Hub 5 won't work in Modem Mode
Hi everyone - I need your help before I lose my sanity.Upgraded from M500 to 1Gig broadband with Virgin when I recontracted a couple of weeks ago. I previous had a Hub 3, running in modem mode with my own Linksys mesh wifi hardware. All worked perfec...
Hub 3 box
My Hub 3 box has a constant red light on it, having reset the box twice still same issue, Wifi seems ok ....having read other posts all seem to require a new box ...Virgin chat line is hopeless ....how do I get a new Hub ???
Intermittent packet loss and disconnects
Hi,ive been experiencing intermittent packet loss and then eventually disconnecting on all devices on my network, ive been told many times to reset/reboot the hub i have and quite frankly if a piece of electronics requires that many resets to work it...
Resolved! Broken Internet Hub 5
Hi,My hub 5 has had an accident and gotten wet. I need a replacement one and happy to pay for this. Howver, I cant see anywhere to speak to someone online or order one? Please can you help?Many thanks,Lauren
Poor wifi again!
Once again horrible wifi where i reside in houghton regis. All the pods blinking again!
Ordering a 3rd WiFi pod
Is it possible to order another WIFI pod please, I already have 2. (Volt Customer).I’ve tried placing the WIFI pods in different locations, in order to connect the front and rear cameras of the house, but was unable to connect the front camera becaus...
