Internet dropping out

[Ajheaton5]

 

Having real problems with intermittent internet - keeps dropping out 3-4 times a day. On both Ethernet and WiFi (have mesh for WiFi but pretty sure the problem is with virgin not the mesh system)  

I have called virgin previously but never get any joy from them - they say everything is working fine.  

a neighbour having similar problems suggested posting the network logs here so these are pasted below.

Any advice as I think there is a Virgin issue, but there service status say's everything is fine?

Network Log

Time Priority Description

06/02/2022 17:28:24	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 03:37:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:45	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:42	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:41	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:37	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:22	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:22	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2022 11:39:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	275000000	-0.7	38	256 qam	18
2	139000000	1.5	38	256 qam	1
3	147000000	0.4	37	256 qam	2
4	155000000	3.2	37	256 qam	3
5	163000000	2.2	37	256 qam	4
6	171000000	1.5	37	256 qam	5
7	179000000	1	38	256 qam	6
8	187000000	0.7	38	256 qam	7
9	195000000	0.2	37	256 qam	8
10	203000000	0	38	256 qam	9
11	211000000	-0.4	38	256 qam	10
12	219000000	-0.5	38	256 qam	11
13	227000000	-0.7	37	256 qam	12
14	235000000	-1	38	256 qam	13
15	243000000	-1.4	37	256 qam	14
16	251000000	-1.2	38	256 qam	15
17	259000000	-1	38	256 qam	16
18	267000000	-0.7	38	256 qam	17
19	283000000	-0.7	38	256 qam	19
20	291000000	-2.7	37	256 qam	20
21	299000000	-2.7	37	256 qam	21
22	307000000	-1.7	38	256 qam	22
23	315000000	-1.4	38	256 qam	23
24	323000000	-1.2	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	75	0
2	Locked	38.6	413	31
3	Locked	37.3	357	16
4	Locked	37.6	375	1
5	Locked	37.6	304	0
6	Locked	37.6	184	0
7	Locked	38.9	101	0
8	Locked	38.6	72	0
9	Locked	37.6	57	0
10	Locked	38.6	41	0
11	Locked	38.6	55	0
12	Locked	38.6	58	0
13	Locked	37.6	37	0
14	Locked	38.6	51	0
15	Locked	37.6	33	0
16	Locked	38.6	80	0
17	Locked	38.6	86	0
18	Locked	38.9	83	0
19	Locked	38.6	63	0
20	Locked	37.3	52	0
21	Locked	37.3	59	0
22	Locked	38.9	25	0
23	Locked	38.9	29	0
24	Locked	38.9	16	0

[gary_dexter]

What mesh system do you have?

And is the hub running in router or modem mode?

[Ajheaton5]

Hi - we have the tends mesh mw 12 and we have the hub in router mode 

thanks

[gary_dexter]

Have you set her Tenda’s to be in Bridge/AP mode?

[Ajheaton5]

Hi - I’m not sure to be honest. Where can I check that?  i think the tendas will be in whatever the default setting is as I haven’t changed it 

[gary_dexter · Accepted solution]

You can’t have two systems running as routers on your network - you’ll get all sorts of issues.

Yoi need to either keep the hub in router mode and set the Tenda to Bridge/AP mode

Or the better option - put the hub into modem mode and run the Tenda as the router and connect all wired and Wifi devices to the Tenda. 

[Ajheaton5]

Thanks - will give those options a try. Thanks for your help