on 09-04-2023 18:30
Hi,
Ever since this Monday I have had a lot of packet loss and outages and my internet is completely unusable.
My hub is doing either of the below throughout the day:
- Slow blinking white
- Blinking Blue
- Blinking Red
- Blinking Green (Rarely)
It's mostly slow blinking white or blinking blue like 90% of the time.
See below BQM
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ee1955a145363e4dc55c45164c6a88ae9a...
Downstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
15 | 251000000 | -0.1 | 33.4 | QAM256 | 15 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
15 | Locked | 33.376591 | 0 | 0 |
Upstream
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 57.5 | 5120 KSym/sec | QAM64 | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
Answered! Go to Answer
on 14-04-2023 14:01
Hi _Jamie_ 👋
Thanks for posting and welcome to the Community Forums.
I'm sorry to hear you're experiencing problems with your services. I've taken a look on our side, and you are currently affected by an outage, which is affecting your Broadband service. I've popped the details below.
Fault Type: Network Fault - Virgin Broadband, Interactive TV & V6 On Demand services might not be working at the moment. Please accept our apologies for any inconvenience caused.
Fault Reference: F010605745
Estimated Fix Time: 18 APR 2023 10:05
Please do let us know if you continue to experience issues after this date, and we can continue assisting.
Thanks,
on 09-04-2023 18:31
Time Priority Description
Thu 01/01/1970 00:25:35 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:25:11 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:24:03 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:23:43 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:22:36 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:22:17 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:21:06 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:20:46 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:19:27 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:19:06 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:17:28 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:17:28 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:16:41 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:16:41 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:15:57 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:15:35 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:14:23 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:14:01 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:12:55 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:12:35 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:11:29 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:11:10 | 3 | DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:09:26 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:09:26 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:09:06 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:08:43 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:08:20 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:08:20 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:07:32 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:04:13 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:02:50 | 3 | DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:49:42 | 5 | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:49:38 | 3 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:32:34 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:32:34 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:30:56 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:30:56 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:30:41 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:29:23 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:29:23 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:28:35 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:28:35 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:28:16 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:28:16 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:27:16 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:27:16 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:26:56 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:26:56 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:25:55 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/04/2023 16:25:54 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 11-04-2023 20:48
Hi @_Jamie_ thanks for posting and welcome to our community.
Sorry to hear that you're having ongoing issues with your connection. We've checked our systems from our side and it appears you're currently receiving assistance? Please do get back to us, if this is not the case, or if you require us to investigate on your behalf?
Regards
Lee_R
on 11-04-2023 21:04
on 11-04-2023 21:18
Also here is the updated network status since my original post:
8 | 195000000 | -1.2 | 33.1 | QAM256 | 8 |
1 | 139000000 | -2.4 | 32.3 | QAM256 | 1 |
2 | 147000000 | -2.4 | 32.3 | QAM256 | 2 |
3 | 155000000 | -2.4 | 32.6 | QAM256 | 3 |
4 | 163000000 | -2.3 | 32.7 | QAM256 | 4 |
5 | 171000000 | -2.1 | 32.7 | QAM256 | 5 |
6 | 179000000 | -1.9 | 33 | QAM256 | 6 |
7 | 187000000 | -1.6 | 33.1 | QAM256 | 7 |
9 | 203000000 | -0.9 | 33.1 | QAM256 | 9 |
10 | 211000000 | -0.8 | 33.1 | QAM256 | 10 |
11 | 219000000 | -0.7 | 33.4 | QAM256 | 11 |
12 | 227000000 | -0.5 | 33.4 | QAM256 | 12 |
13 | 235000000 | -0.4 | 33.4 | QAM256 | 13 |
14 | 243000000 | -0.1 | 33.5 | QAM256 | 14 |
15 | 251000000 | -0.2 | 33.5 | QAM256 | 15 |
16 | 259000000 | 0 | 33.4 | QAM256 | 16 |
17 | 267000000 | 0.1 | 33.5 | QAM256 | 17 |
18 | 275000000 | -0.5 | 33.5 | QAM256 | 18 |
19 | 283000000 | -0.3 | 33.5 | QAM256 | 19 |
20 | 291000000 | -0.2 | 33.5 | QAM256 | 20 |
21 | 299000000 | -0.5 | 33.5 | QAM256 | 21 |
22 | 307000000 | 0.2 | 33.5 | QAM256 | 22 |
23 | 315000000 | 0.6 | 33.8 | QAM256 | 23 |
24 | 323000000 | 0.6 | 33.8 | QAM256 | 24 |
25 | 331000000 | 0.6 | 33.8 | QAM256 | 25 |
26 | 339000000 | 1.1 | 34 | QAM256 | 26 |
27 | 347000000 | 1.5 | 34 | QAM256 | 27 |
28 | 355000000 | 1.6 | 34 | QAM256 | 28 |
29 | 363000000 | 2.2 | 34 | QAM256 | 29 |
30 | 371000000 | 3 | 34.3 | QAM256 | 30 |
31 | 379000000 | 3.2 | 34.3 | QAM256 | 31 |
8 | Locked | 33.062504 | 0 | 0 |
1 | Locked | 32.321487 | 0 | 0 |
2 | Locked | 32.321487 | 0 | 0 |
3 | Locked | 32.584778 | 0 | 0 |
4 | Locked | 32.676208 | 0 | 0 |
5 | Locked | 32.676208 | 0 | 0 |
6 | Locked | 32.962662 | 0 | 0 |
7 | Locked | 33.062504 | 0 | 0 |
9 | Locked | 33.062504 | 0 | 0 |
10 | Locked | 33.062504 | 0 | 0 |
11 | Locked | 33.376591 | 0 | 0 |
12 | Locked | 33.376591 | 0 | 0 |
13 | Locked | 33.376591 | 0 | 0 |
14 | Locked | 33.486542 | 0 | 0 |
15 | Locked | 33.486542 | 0 | 0 |
16 | Locked | 33.376591 | 0 | 0 |
17 | Locked | 33.486542 | 0 | 0 |
18 | Locked | 33.486542 | 0 | 0 |
19 | Locked | 33.486542 | 0 | 0 |
20 | Locked | 33.486542 | 0 | 0 |
21 | Locked | 33.486542 | 0 | 0 |
22 | Locked | 33.486542 | 0 | 0 |
23 | Locked | 33.834164 | 0 | 0 |
24 | Locked | 33.834164 | 0 | 0 |
25 | Locked | 33.834164 | 0 | 0 |
26 | Locked | 33.956509 | 0 | 0 |
27 | Locked | 33.956509 | 0 | 0 |
28 | Locked | 33.956509 | 0 | 0 |
29 | Locked | 33.956509 | 0 | 0 |
30 | Locked | 34.345688 | 0 | 0 |
31 | Locked | 34.345688 | 0 | 0 |
159 | 96 | 4K | 1840 | QAM4096 | 759 |
159 | Locked | 38 | 5.8 | 633976 | 5 |
on 11-04-2023 21:18
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 56.8 | 5120 KSym/sec | QAM32 | 1 |
2 | 39400000 | 56.8 | 5120 KSym/sec | QAM64 | 4 |
3 | 46200000 | 56.8 | 5120 KSym/sec | QAM64 | 3 |
4 | 53700000 | 56.3 | 5120 KSym/sec | QAM32 | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 11-04-2023 21:19
Time Priority Description
Tue 11/04/2023 20:04:34 | 3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:03:49 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:03:49 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:03:14 | 3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:02:39 | 6 | Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:02:31 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:02:30 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:01:56 | 5 | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:01:56 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/04/2023 20:01:33 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:13:51 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:13:29 | 3 | DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:12:05 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:11:46 | 3 | TFTP Request Retries exceeded, CM unable to register |
Thu 01/01/1970 00:11:46 | 3 | TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:11:13 | 5 | ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:10:54 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:10:34 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:09:24 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:09:03 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:07:53 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:07:30 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:06:01 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:06:01 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:05:22 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:05:22 | 3 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:05:01 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:04:39 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:04:18 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:03:13 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:02:54 | 3 | DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:27 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 11-04-2023 21:51
on 14-04-2023 14:01
Hi _Jamie_ 👋
Thanks for posting and welcome to the Community Forums.
I'm sorry to hear you're experiencing problems with your services. I've taken a look on our side, and you are currently affected by an outage, which is affecting your Broadband service. I've popped the details below.
Fault Type: Network Fault - Virgin Broadband, Interactive TV & V6 On Demand services might not be working at the moment. Please accept our apologies for any inconvenience caused.
Fault Reference: F010605745
Estimated Fix Time: 18 APR 2023 10:05
Please do let us know if you continue to experience issues after this date, and we can continue assisting.
Thanks,