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Intermittant Internet Wired & Wireless

metaphysical
Tuning in

My internet drops out intermittantly for about 3 days now.  I have the superhub 3 in modem mode connected to an ASUS RT-AX86U.  I've tried the usual things of switching off and on again, and putting the hub back in router mode, but get the same issues.

 

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<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/a923879add1e15c57d98cd6a88cf4a4d66f9aadb"><img alt="My Broadband Ping - Home1" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/a923879add1e15c57d98cd6a88cf4a4d66f9aadb.png" /></a>

 

 

My Broadband Ping - Home Virgin Hub
11 REPLIES 11

metaphysical
Tuning in

Previous suspicions not valid.  The engineer came today, ran various checks, cleaned and replaced some connectors. Then isolated the problem to noise on the cable from our house to the street. So that cable needs replacing which the engineer has requested.  So, now waiting for a separate appointment to come through for the external cable replacement with a different team (Kelly's communications I think). Once that is done, then all should be OK again🤞.

My Broadband Ping - Home Virgin Hub

Thanks for the update @metaphysical, and I'm pleased to hear that progress has been made in getting this issue resolved for you.

Do please feel free to keep us updated and advise us if you require any further assistance

Thanks,

David_Bn