Any reason why downloads speeds are so low

[usrnamegoeshere]

Behind VPN

Without VPN

After all activity on the first machine has stopped and left for 5 minutes before taking interspeed test.

We had another Virgin Media line installed at the property at the beginning of last week. And the internet was down for like a half hour. I had no Wi-Fi and the next day, I was forced to reset the internet hub 3 router which restored the Wi-Fi connectivity. However, since that time, internet issues have been getting from bad to worse, I think.

I did a speed test a few days ago and internet speeds was okay, but intermittant. Now they're bad. What's happening.

[usrnamegoeshere]

Speed test done after constructing the above post.

Speed test done moments after the one above.

[usrnamegoeshere]

Hello. It's me again. My setup is a wired setup.

I have been observing other threads here with some with having related issues.

https://community.virginmedia.com/t5/Speed/Why-is-my-download-speed-at-34mbps/td-p/5589535

https://community.virginmedia.com/t5/Networking-and-WiFi/High-latency-is-this-reason-for-the-drops-i...

And apologies for the added replies. I should have included all the information in one post... which I did, initially. But, after spending like a half hour constructing the first post and I clicked submit, I got a authentication error. So, all information I had written was lost. A forum timeout issue which needs to be fixed, maybe? I dunno.

[Client62]

What are the results against a London or Manchester speed test server ?

[usrnamegoeshere]

Still the same. Take a look.

Manchester server speed test done 12 minutes ago.

The same thing with the London server. Server load is 8%.

[usrnamegoeshere]

Time and date 13:14 - 15/11/2024

Up until about a month ago, I could count on constant internet speeds. Now, NOW, it's intermittent. Pages loading ever so slowly.

I read on another thread, we are guaranteed internet speeds at a minimum 30Mbps. Is that true?

Hub3 router. M250 Fibre Broadband.

[Client62]

Have you checked to see if there is local service fault ( do try both ) :

Call 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify


Is there anything obvious in the Upstream / Downstream signal level / error tabs of the Hub 3,
such as power levels way out of range, many errors,  less than 24 downstream channels connected or
less that 4 upstream channels connected.

If the Hub 3 is in Router mode try the Samknows Realspeed app on Android or iPhone, the web link of this is down at the moment.  Realspeed does not work for Hubs in Modem mode.

[usrnamegoeshere]

Everything's sorted. I was on the phone with customer service on Friday. He told me to go on Samknows Real Speed. It wasn't working on the website, but he told me to hold on for a few seconds. Whatever he did enabled me to use the website version to check the speeds, and they were down. He immediately suggested an engineer call out as there was something wrong with the line. And it was booked for the next day. He came out, and he issued us a new router. Everything's sorted now. So, as it turned out, it was a bad router. It was only 4 months of use, and it malfunctioned.

Thanks Client62 for the number and the link. It'll come in handy in future.

[carl_pearce]

HUB's aren't generally brand new, especially HUB 3s, as they are rented kit.

So it could have been, potentially, years old by the time it was in your possession.

[jpeg1]

Just a note re your OP.  That failure message often comes up if you have some HTML code in the post. If you hit Send again it will often go.