Why is my download speed at 34mbps

[Lochnessie]

My min download speed is meant to be over 500mbps yet for the past few days it's been around 34 mbps I've got the hub 5 and volt 1gb, so why so low? 

[carl_pearce]

Does this site show the same low speed to the HUB?

https://samknows.com/realspeed/

[legacy1]

Running by wifi will be slow 

[Lochnessie]

Just keeps saying to try again later as something went wrong

[Daniel_Et]

Hi @Lochnessie 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the slow download speeds you've been experiencing 😔

I can see you've spoken to the team since you posted. Has a resolution been provided?

Please pop back to us at your earliest convenience.

Thank you for your support @carl_pearce and @legacy1 👍

Regards,
Daniel